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Frequently asked questions


 
Harley-Davidson Montréal (HDM) and Moto Internationale (MI) offer you a client-loyalty program. When you become a member of the program, you can obtain Harley-Davidson Montréal or Moto Internationale dollars (HDM-MI$) for your purchases and exchange them for products or services offered by HDM-MI. With this program you also have certain other advantages and exclusive privileges. At HDM-MI, every purchase counts.

Becoming a member is free and simple. To register and obtain your card just go to the Harley-Davidson Montréal or Moto Internationale boutiques. A Client service representative will register your personal information and give you a card with a unique number; you will be able to use the card as soon as you receive it.

You receive HDM-MI$ for every purchase you make upon presentation of your carte privilège. The program is designed so that the more purchases you make at HDM and MI, the more savings you accumulate on your next purchases.

All of the purchases you make are calculated on a cumulative basis within a 12-month period, before taxes:

  • For the first purchases you make between 0 and $1499, you receive a value equal to 10% of your purchases;
  • When you have accumulated $1500 in purchases or if make one purchase over $1500, you will receive a value of 15% of your purchases which applies for the next 12 months;


Once you reach the 15% value of remittance, this percentage value remains at 15% over the next 12 months.

You can exchange your HDM-MI$ for the total or partial payment of your purchases of products or services at Harley-Davidson Montréal or Moto Internationale as soon as your HDM-MI$ are credited to your account, that is the day after your transaction. Simply present your card at your next purchase.

Yes, you can use your HDM-MI$ for the partial or total payment of any purchase you make at HDM or MI: parts, clothing, accessories, new or used motorcycle and maintenance service.

In addition to the accumulation of HDM-MI$ given through the program, you can benefit from other advantages and privileges such as:

  • Bonus HDM-MI$ and special offers
    On a regular basis, certain articles or particular days are advertised as giving you bonus HDM-MI$ when you make a purchase.
  • Access to sales 2 days before everyone else
    Harley-Davidson Montréal and Moto Internationale are recognized for offering sales that defy any competitor. Benefit from sales 2 days before anyone else by simply presenting your card.
  • Special rates for motorcycle insurance
    Benefit from the combined purchasing power of all our clients. You will obtain special rates from insurance companies that specialize in insuring motorcycles.
  • VIP access to proficiency courses
    We believe in safety, prevention and the improvement of your riding techniques. Get riding advice from experienced pros at Moto Internationale. Certain courses may be subject to a fee. This is applicable for BMW motorcycles only.
  • Contests
    When contests are offered, your card will make it easy to participate without any paperwork involved. Watch for information on these. You may be the winner.

You obtain HDM-MI$ for any purchase of products or services at Harley-Davidson Montréal and Moto Internationale, except:
  • when you purchase a new or used motorcycle;
  • when you purchase a Harley-Davidson ‘‘Montréal exclusive edition’’ package for motorcycle accessories;
  • when you purchase tires;
  • when you spend money in the Client Service Department for labour, sub-contracting and repairs under warranty or paid for by an insurance company,
  • when there are inventory sales.

No, HDM-MI$ are given when the gift certificate is used as a method of payment.

You do not get HDM-MI$ for the portion of your purchase that is paid with HDM-MI$. However, you get HDM-MI$ on the portion of your purchase that is paid with another payment method.

No, the system automatically manages your HDM-MI$ for you. Moreover, you can check the balance of your HDM-MI$ and the advantages and privileges related to the program in-store or on our Internet site.

Your HDM-MI$ are valid at any time within a period of 18 months following your last purchase.

The Harley-Davidson Montréal card replaces the HOG card and allows you to benefit from many advantages and privileges of the program. If you have a HOG card, you can obtain a Harley-Davidson Montréal client card free of charge.

If you do not have your card with you when you make a transaction, you must inform the cashier of this, and upon presentation of an identification card with your picture on it your card number is entered into the system manually so that you can benefit from the accumulation of HDM-MI$.

You must inform us as soon as possible if your card is lost or stolen. In such a case, we will cancel you card, give you a new one and transfer your accumulated HDM-MI$ on the old card to the new one. You will be charged $10 as a replacement fee.

You will receive information about the program and its exclusive offers by email or through the mail. However, if you do not want to receive information from us, at any time you can inform one of our service representatives of this and your name will be removed from our communications list. You can also consult our Internet site at any time at www.harleydavidsonmtl.com or www.motointer.com.

Our loyalty system uses a security standard similar to that of financial institutions and meets the high standards of the Canadian Bankers Association. You can safely access our Internet site and your personal file by entering your card number and your personal identification number (PIN) you have chosen. We apply strict standards to ensure that your personal information is secure. Refer to General Conditions under the PROTECTION OF PERSONAL INFORMATION ON MEMBERS section on our Internet site.